Customer Care Executive

35,000 - 40,000 /month

Elevate X Solutions

Sector 18 Gurgaon, Gurgaon

6 - 60 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Job Highlights

Industry Type: Hospitality, Travel & Tourism

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

Customer Care Executive – GDS Process

Location: Sector 18, Gurugram

Salary: Up to ₹40,000 CTC per month
Experience: Minimum 1 Year
Working Days: 6 Days a Week
Week Off: 1 Rotational Week Off
Work Mode: Work From Office

Job Overview

We are looking for an experienced Customer Care Executive with hands-on knowledge of GDS – Galileo to join our travel support process.

The ideal candidate should have strong communication skills, good knowledge of Galileo/GDS operations, and the ability to effectively handle customer queries related to travel bookings and reservations.

Key Responsibilities

Handle customer queries related to flight bookings, reservations, cancellations, and changes.

Use Galileo GDS to check availability, fares, itineraries, and booking details.

Assist customers with ticketing, rebooking, and itinerary-related requirements.

Provide accurate information regarding flight schedules, fares, and travel policies.

Resolve customer concerns professionally and within defined timelines.

Maintain accurate booking and customer records.

Coordinate with airlines and internal teams whenever required.

Ensure compliance with process guidelines and quality standards.

Achieve defined productivity, quality, and customer satisfaction targets.

Candidate Requirements

Minimum 1 year of relevant experience in GDS or Travel Customer Support.

Galileo GDS knowledge is mandatory.

Strong written and verbal communication skills.

Good understanding of airline reservations and ticketing processes.

Strong customer-handling and problem-solving skills.

Good computer knowledge and ability to work on multiple systems.

Comfortable working in a 6-day working environment.

Salary and Benefits

Salary up to ₹40,000 CTC per month, based on experience and skills.

Opportunity to work in the international travel and GDS domain.

Professional work environment.

Career growth opportunities.

How to Apply

Interested candidates can share their updated CV at: Email: ops.elevatex.solutions@gmail.com
Contact: 9650944486(CV on whatsapp)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Care Executive job

What qualifications and experience are required for this Customer Care Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹35,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 50 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Sector 18 Gurgaon, Gurgaon.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹35,000-₹40,000 per month. This is a Full Time job and has 50 openings.