Customer Care Executive

Required skills and qualifications:

• Strong written and verbal communication skills with neutral Indian Accent.

• Ability to communicate calmly and diplomatically with patients & co-workers.

• Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.

• Proficient in customer service

• Active listening and comprehension skills

• Strong customer service skills.

• Ability to build positive relationships with patients.

• Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:

·        Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region.

·        Language Combination required: (English + Kannada) or (English + Hindi) and any one regional Language. (Telugu, Tamil, Guajarati, Marathi, Assamese, Bengali)

·        Exceptional phone manner

·        Patient centric and Excellent interpersonal and communication skills

·        Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.

·        Be a self-starter with attention to detail.

·        Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail

·        Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.

·        Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)

·        100% documentation

·        Quality & AHT to be maintained as per process requirement

·        Always be updated with the Process knowledge & daily updates

Should take initiatives & be flexible for the changes.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Elevate X Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at Elevate X Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.