Experience Fresher or experienced candidates can apply Experience in e-commerce or BPO/customer support is preferred
Key Responsibilities Handle inbound and outbound customer interactions via call, chat, and email Resolve customer queries related to orders, refunds, cancellations, and product information Ensure timely and accurate resolution of customer complaints Maintain proper records of customer interactions in CRM systems Coordinate with internal teams (logistics, sales, warehouse) for issue resolution Follow company policies and service quality standards Maintain a professional and positive approach in all customer interactions