Customer Care Executive

Company Name: Ekatva Group - Residential and Commercial Builder

Job Title: Customer Relationship / Project Coordination Executive

Working Conditions:

• Office Timings: 10:00 AM to 7:00 PM

• Weekly Off: 2nd & 4th Saturday fixed off & Sunday Fix Off

• Preferred Candidate: Female Only

• Age: Around 30 years

• Salary Range:- 20K to 25K Per month

• Company Website:- https://www.ekatvagroup.com/

Job Responsibilities:

• Knowledge and handling of Project APF (Approved Project Financial) approvals with banks.

• Coordination with customers for sales documentation and loan processing.

• Preparation and drafting of Agreement for Sale documents.

• Planning and coordination of Agreement for Sale registration process.

• Managing and scheduling property registrations.

• Coordinating with clients for stamp duty payments.

• Regular follow-up with clients and bankers regarding bank loan disbursement and registration processes.

• Handling customer grievances, including:

  • Payment-related issues

  • Loan processing issues

  • Unit customization concerns

  • Possession and clearance formalities

• Coordination with internal teams for:

  • Due and pending instalments

  • Collection updates

  • Processing and filing of all related documents

• Providing project details and construction updates to customers upon request.

• Handling possession handover and possession kits.

• Understanding parking layouts and allocating parking slots to customers.

• Managing end-to-end agreement processes, including preparation, execution, and registration.

• Preparing and issuing:

  • Completion Demand Letters

  • Reminder Letters

  • Interest Letters

• Settling interest-related matters with management approval.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.