Customer Care Executive

We are expanding our US Process team in Chandigarh and looking for enthusiastic, customer-oriented individuals with excellent English communication skills.

🌟 JOB OVERVIEW

• Position: Customer Operations Analyst

• Process: US Process

• Location: IT Park, Chandigarh

• Work Mode: Work From Office

• Shifts: Rotational shifts (including evenings, weekends and holidays)

• Experience: Freshers & Experienced Candidates Welcome

• Education: Bachelor’s degree in any discipline preferred

💼 WHAT WILL YOU DO?

• Handle inbound customer calls with professionalism and confidence.

• Understand customer requirements through active listening.

• Provide accurate information about products and services.

• Resolve customer queries with empathy and effective problem-solving.

• Maintain accurate records of customer interactions.

• Deliver an excellent customer experience while meeting process standards.

🎯 WHO ARE WE LOOKING FOR?

• Excellent verbal and written English communication skills.

• Strong interpersonal and customer-handling abilities.

• Good problem-solving and multitasking skills.

• Basic computer knowledge.

• Familiarity with CRM systems is an added advantage.

• Willingness to work in rotational shifts from our Chandigarh office.

💰 COMPENSATION & REWARDS

₹23,100 IN-HAND PER MONTH

(Including Night Shift Allowance)

🎁 WHY JOIN eClerx?

We believe great talent deserves great opportunities!

• 🚌 Subsidized company cab/bus facility.

• 🏥 Medical insurance coverage of ₹2 Lakhs.

• 🛡️ Accidental insurance coverage of ₹5 Lakhs.

• 💸 Double pay on National Holidays + Compensatory Off.

• 🎯 Referral bonus up to ₹7,500.

• 🏆 Monthly & Quarterly Performance Rewards.

• 📱 Mobile recharge reimbursement up to ₹1,000/month.

• 🌴 24 Paid Leaves + 11 Holidays.

• 📅 2 Weekly Offs.

• 💼 Provident Fund and ESIC benefits.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.