Customer Care Executive

We are seeking enthusiastic, dedicated, and customer-oriented candidates to join our team as Technical Support Executives at eClerx. The ideal candidate should have good communication skills, a problem-solving mindset, and an interest in assisting customers with technical concerns.

Key Responsibilities

• Attend inbound customer calls and provide technical assistance.

• Understand customer issues and guide them through appropriate troubleshooting steps.

• Deliver effective solutions while maintaining a positive customer experience.

• Forward unresolved or advanced technical concerns to the appropriate department.

• Follow company guidelines and maintain established quality standards.

• Ensure timely and professional resolution of customer queries.

Eligibility Criteria

• Strong verbal and written communication skills.

• Basic understanding of computers, technology, and troubleshooting.

• Good analytical and problem-solving skills.

• Ability to handle customers patiently and professionally.

• Minimum qualification: 12th pass or equivalent.

• Fresh graduates and candidates without prior experience are encouraged to apply.

• Additional technical training or certifications will be considered an advantage.

About eClerx

eClerx is a leading global operations and technology company providing business process management, data analytics, and technology-driven solutions to clients across various industries worldwide.

Employee Benefits

• Health and medical insurance.

• Life insurance coverage.

• Mobile and telephone expense reimbursement.

• Transportation or commuter assistance.

• Paid sick leave.

• Paid holidays and annual leave.

• Provident Fund (PF) benefits.

Employment Details

• Job Title: Customer Support Executive

• Department: Inbound Voice Process

• Employment Type: Full-time

• Experience: Freshers and experienced candidates can apply

• Job Category: Customer Service / Technical Support

Job Types: Full-time, Permanent, Fresher

Benefits:

• Cell phone reimbursement

• Commuter assistance

• Health insurance

• Life insurance

• Paid sick time

• Paid time off

• Provident Fund

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.