A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
11,500 - 17,000 /month
E-solution Infotech Private Limited
Saibaba Colony, Coimbatore
6 - 12 months Experience in Customer Support / TeleCaller
Full Time/Part Time
Job Description
Position
Customer Support Executive / Customer Service Associate – Inbound Voice Process
Employment Type
Full-Time
Joining
Immediate Joiners Preferred
Job Summary
We are hiring Customer Support Executives for a pure Inbound Voice Process. This is a non-sales, customer service role where candidates will handle inbound customer calls, resolve queries, and provide an excellent customer experience.
Key Responsibilities
Handle inbound customer calls professionally and courteously.
Resolve customer queries, complaints, and service requests.
Provide accurate information related to products, services, and processes.
Maintain customer satisfaction by delivering timely and effective resolutions.
Update customer interactions accurately in the CRM system.
Escalate unresolved issues to the appropriate team when required.
Adhere to quality standards, process guidelines, and compliance requirements.
Eligibility
Minimum Qualification: 12th Pass / Graduate
Freshers and experienced candidates are welcome to apply.
Excellent spoken Hindi is mandatory.
Basic English communication and computer knowledge preferred.
Good communication, listening, and problem-solving skills.
Shift Details
24×7 Rotational Shifts
Rotational weekly offs.
Compensation
Salary: As per Industry Standards
Note
Pure Inbound Voice Process
No Sales
No Target
No Incentives
