Customer Care Executive

13,000 - 15,000 /month

Dynamic Marketing Solutions

Najafgarh, Delhi

0 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Domestic Calling

Computer Knowledge

Job Highlights

Industry Type: B2C Sales

All Education levels

Females Only

6 days working | Day Shift

Bank Account, Aadhar Card

Job Description

Job Description

We are looking for a dedicated and customer-centric Customer Care Executive to join our growing e-commerce team. Our company sells a wide variety of high-quality products online, including home appliances, kitchen tools, drinkware, and mobile accessories.

In this role, you will be the primary point of contact for our customers, ensuring their queries and post-purchase issues are resolved efficiently and professionally. Your main objective will be to provide timely solutions, manage customer complaints, and deliver an exceptional shopping experience.

Key Responsibilities

Complaint & Issue Resolution: Handle critical customer complaints regarding orders, specifically focusing on resolving issues like wrong items delivered, missing components, or damaged products received.
Ticket Management: Handle, track, and resolve customer issues and support tickets within the stipulated turnaround time (TAT).
Issue Resolution: Understand customer problems, troubleshoot effectively, and provide accurate, high-quality solutions.
Order Tracking Support: Assist customers by sharing real-time order details, shipping status, and delivery updates.
Information Gathering: Proactively connect with customers via phone calls to gather necessary details, or data required to investigate and solve their issues.
Timely Support: Ensure all customer queries are addressed and closed on time to maintain high customer satisfaction (CSAT) scores.
Data Maintenance: Maintain clean and accurate records of customer interactions, feedback, and actions taken in the support system.

Job Requirements

Minimum Qualification: Graduate / Higher Secondary (12th Pass) preferred.
Experience Range: 0 - 2 years (Freshers with excellent communication skills are welcome).
Skills Required:
- Strong verbal and written communication skills (Hindi/English).
- Active listening skills and a patient, empathetic problem-solving attitude.
- Basic computer knowledge, including Microsoft Excel..
Working Days: 6 Days a week
Shift Type: Day Shift

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have All Education levels with 0-2 years of experience can apply for this Customer Care Executive role.
How much can you earn in this position?
Ans : You can earn between ₹13,000-₹15,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Najafgarh, Delhi.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 0-2 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Domestic Calling, Computer Knowledge.
Where is this job located?
Ans : This Customer Care Executive job is located in Najafgarh, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Computer Knowledge along with 0-2 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹13,000-₹15,000 per month. This is a Full Time opportunity and has 1 openings available.