Customer Care Executive

Customer Care Executive – E-commerce Support

Company: LA' FORTE HOME SOLUTIONS PVT LTD
Location: Indirapuram, Ghaziabad
Salary: ₹10,000 – ₹15,000 in-hand per month
Working Days: 6 days a week
Shift: Day Shift
Experience: 1–2 years preferred
Qualification: 10th pass preferred; basic education acceptable

About the Role

We are looking for a Customer Care Executive to join our team at Dynamic Marketing Solutions. The candidate will handle customer calls, support ecommerce customers, resolve queries, and coordinate internally to ensure a smooth customer experience.

This role is ideal for someone who is polite, patient, responsible, and comfortable speaking with customers on calls.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner.

• Resolve customer queries related to ecommerce orders, delivery, returns, refunds, replacements, and product information.

• Manage customer complaints calmly and provide suitable solutions.

• Maintain proper records of customer interactions and follow up wherever required.

• Share accurate information with customers regarding order status, policies, and issue resolution.

• Coordinate with internal teams such as warehouse, logistics, accounts, and marketplace teams for complex issues.

• Escalate unresolved or serious complaints to the reporting manager.

• Meet daily performance targets related to call handling, resolution time, and customer satisfaction.

Required Skills

• Good communication skills in Hindi; basic English understanding preferred.

• Comfortable handling customer calls.

• Basic computer knowledge is required.

• Ability to use Excel, Google Sheets, CRM, or order management software will be an advantage.

• Patient, polite, and solution-oriented attitude.

• Ability to handle pressure and manage angry customers professionally.

• Prior experience in ecommerce customer support, telecalling, or customer service will be preferred.

Job Requirements

• Minimum 1–2 years of experience in customer care, telecalling, or ecommerce support preferred.

• Candidate should be comfortable with 6 days working.

• Candidate should be available for day shift.

• Must be punctual, responsible, and willing to learn.

Benefits

• In-hand salary of ₹10,000 – ₹15,000 per month.

• Growth opportunities within the company.

• Practical exposure to ecommerce operations, customer support, marketplaces, logistics, and order management.

• Supportive team environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.