Customer Care Executive

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat queries from customers regarding courier shipments, deliveries, and pickups.

• Provide accurate shipment status updates and resolve tracking issues.

• Coordinate with warehouse, operations, and delivery teams to ensure timely pickup and delivery.

• Address escalations such as lost shipments, delays, or service concerns, ensuring quick resolution.

• Maintain proper records of customer interactions in CRM/ticketing tools.

• Assist customers with booking requests, rate inquiries, and service information.

• Follow up with customers to confirm service completion and satisfaction.

• Support the preparation of MIS reports on complaints, queries, and resolutions.

• Adhere to company service standards and policies to ensure customer delight.

Required Skills & Competencies:

• Strong verbal and written communication skills (English & local languages).

• Customer-first mindset with empathy, patience, and active listening.

• Good problem-solving and conflict-resolution abilities.

• Basic knowledge of courier/logistics operations preferred.

• Proficiency in MS Office, CRM tools, or customer support software.

• Ability to multitask and manage time effectively.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Credent Cold Chain Logistics Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 30 Customer Care Executive at Credent Cold Chain Logistics Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.