Customer Care Executive

Sure! Here's a tailored job description for a Customer Care Executive role in the retail and restaurant domain at Conglomerate IT:

🧑‍💼 Job Title: Customer Care Executive

Location: Hyderabad
Company: Conglomerate IT
Industry: Retail & Restaurant Services
Employment Type: Full-Time

🌟 About Conglomerate IT

Conglomerate IT is a dynamic and fast-growing company at the intersection of retail innovation and hospitality excellence. We empower businesses to deliver exceptional customer experiences through cutting-edge technology and personalized service. Join us in shaping the future of customer engagement.

🎯 Job Summary

We are seeking a passionate and articulate Customer Care Executive to be the voice of Conglomerate IT across our retail and restaurant platforms. You’ll be responsible for delivering top-tier support, resolving customer inquiries, and ensuring every interaction leaves a lasting positive impression.

🛠️ Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, and social media

• Resolve customer queries related to orders, reservations, product details, and service issues

• Collaborate with internal teams to ensure timely and effective problem resolution

• Maintain accurate records of customer interactions and feedback

• Identify recurring issues and suggest process improvements

• Uphold brand values and ensure a consistent tone of voice across all communications

• Support promotional campaigns and loyalty programs by guiding customers through the process

💬 Required Skills & Qualifications

• Exceptional verbal and written communication skills in English (additional languages a plus)

• Prior experience in customer service, preferably in retail or restaurant domains

• Empathetic, patient, and solution-oriented approach to customer interactions

• Proficiency in CRM tools and customer support platforms

• Ability to multitask and thrive in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Minimum qualification: Bachelor’s degree or equivalent

🚀 What We Offer

• Competitive salary and performance incentives

• Opportunities for career growth and skill development

• A vibrant, inclusive, and collaborative work culture

• Employee discounts across partner retail and restaurant brands

• Health and wellness benefits

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Conglomerateit Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at Conglomerateit Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Night Shift.