Customer Care Executive

• Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner.

• Resolve customer issues effectively and escalate complex cases to the appropriate department.

• Maintain accurate customer records and document interactions in CRM systems.

• Provide product or service information and recommendations to assist customers.

• Follow company policies, procedures, and service standards.

• Handle returns, complaints, and technical support issues with empathy and efficiency

• Contribute to team goals and KPIs (e.g., response time, satisfaction score).

• Continuously learn about products/services to provide accurate support.
  
  Qualifications :
  

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).

• Proven experience in a customer service or support role.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to remain calm and professional under pressure.

• Familiarity with CRM systems and support tools

• Tech-savvy with basic computer and typing skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., confidential.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 25 Customer Care Executive at confidential
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.