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Customer Care Executive

salary 15,000 - 25,000 /month
company-logo
job companyConcord Logistics & Services
job location Tilak Nagar, Delhi
job experience6 - 24 months Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Computer Knowledge
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Healthcare
qualification
Graduate and above
gender
Males Only
jobShift
6 days working | Rotational Shift

Job Description

We are looking for a Customer Care Executive to join our team at Concord Logistics & Services. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Healthcare. The role offers ₹15,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is Graduate and 6 months - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

  1. What qualifications and experience are required for this Customer Care Executive position?
    Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Computer Knowledge, Non-voice/Chat Process.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Tilak Nagar, Delhi.
  5. How many openings are available for this position?
    Ans : There are 2 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a Graduate and above qualification with 1-2 years of experience can apply for this Customer Care Executive job. Only male candidates can apply.
  7. What are the key responsibilities of this Customer Care Executive job?
    Ans : As a Customer Care Executive, key responsibilities include skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Care Executive job is located in Tilak Nagar, Delhi.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Non-voice/Chat Process along with 1-2 years of experience is ideal for this Customer Care Executive job.
  10. Why should you apply for this Customer Care Executive job?
    Ans : This Customer Care Executive job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Non-voice/Chat Process

Shift

Rotational

Contract Job

No

Salary

₹ 15000 - ₹ 25000

Contact Person

Neeti
Posted 16 hours ago
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