Customer Care Executive

Job Description: Customer Support Associate (Gujarati Fluency)

Cogent E Services - Indore, Madhya Pradesh

Cogent E Services is seeking highly motivated and customer-focused individuals to join our team in Indore as Customer Support Associates. We are looking for candidates who possess excellent communication skills and are fluent in Gujarati, along with either English or Hindi. This role involves working in rotational shifts within the operational window of 7:00 AM to 1:00 AM.

Key Responsibilities

• Handle inbound and outbound customer inquiries professionally and efficiently across various communication channels (e.g., phone, email, chat).

• Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using Gujarati and/or English/Hindi.

• Document all customer interactions and transactions accurately in the CRM system.

• Maintain a high level of customer satisfaction by adhering to service standards and procedures.

• Collaborate with team members and other departments to escalate and resolve complex issues.

• Stay updated on product knowledge, policies, and procedural changes.

Required Qualifications

• Fluency in Gujarati is mandatory.

• Proficiency in either English or Hindi (both is an advantage).

• Prior experience in a Customer Support/Call Center environment is a plus, but freshers with excellent communication skills are encouraged to apply.

• Minimum educational qualification: High School or Graduation.

• Strong verbal and written communication skills.

• Excellent listening, problem-solving, and de-escalation skills.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Must be willing and able to work in rotational shifts (between 7:00 AM and 1:00 AM).

• Must be based in or willing to relocate to Indore, Madhya Pradesh.

What We Offer

• Competitive salary and performance incentives.

• Comprehensive training and professional development opportunities.

• A supportive and dynamic work environment.

• Opportunities for career growth within the organization.

How to Apply

Interested candidates meeting the above requirements are invited to submit their updated resume to 8889586993 or Email at anmol.rathore@cogenteservices.com . Please clearly indicate your fluency levels in Gujarati, English, and Hindi in your application.

Join Cogent E Services and be the voice of our brand!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Cogent E Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at Cogent E Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.