Customer Care Executive

20,000 - 25,000 /month

Cogent E Services

Part 2 Scheme Number 78, Indore

0 - 1 years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Banking

Languages: Hindi, Gujarati

Graduate and above

All genders

6 days working | Rotational Shift

PAN Card, Aadhar Card

Job Description

Job Role: Phone Banking Officer- Handle customer queries and provide support for digital banking services

Responsibilities:

• Handle inbound customer inquiries professionally and efficiently across various communication channels.

• Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages

• Document all customer interactions and transactions accurately in the CRM system.

• Maintain a high level of customer satisfaction by adhering to service standards and procedures.

• Collaborate with team members and other departments to escalate and resolve complex issues.

• Stay updated on product knowledge, policies, and procedural changes.

Eligibility Criteria:

- Completed graduation in any discipline

- Strong communication and interpersonal skills

- Basic knowledge of digital banking platforms

Shift Timings:

Rotational for Male

7am-7pm for Females

Salary:

25,000/- CTC (Fixed)

Interested Candidates can drop their CV on 8889586993 or Email at anmol.rathore@cogenteservices.com

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Care Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Part 2 Scheme Number 78, Indore.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Part 2 Scheme Number 78, Indore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution along with 0-1 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 20 openings available.