Customer Care Executive

20,000 - 25,000 /month

Cogent E Services

Part 2 Scheme Number 78, Indore

0 - 1 years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Banking

Languages: Hindi, Gujarati

Graduate and above

All genders

6 days working | Rotational Shift

PAN Card, Aadhar Card

Job Description

Job Role: Customer Support Associate- Handle customer queries and provide support for digital banking services

Responsibilities:

• Handle inbound customer inquiries professionally and efficiently across various communication channels.

• Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages

• Document all customer interactions and transactions accurately in the CRM system.

• Maintain a high level of customer satisfaction by adhering to service standards and procedures.

• Collaborate with team members and other departments to escalate and resolve complex issues.

• Stay updated on product knowledge, policies, and procedural changes.

Eligibility Criteria:

- Completed graduation in any discipline

- Strong communication and interpersonal skills

- Basic knowledge of digital banking platforms

Shift Timings:

Rotational for Male

7am-7pm for Females

Salary:

25,000/- CTC (Fixed)

Interested Candidates can drop their CV on 8889586993 or Email at anmol.rathore@cogenteservices.com

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Indore.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Cogent E Services.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 20 Customer Care Executive at Cogent E Services
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Rotational Shift.