Customer Care Executive

Job Description:

As an eCommerce Customer Care Executive, you'll be responsible for handling customer queries, assisting with orders, managing returns/exchanges, and ensuring a smooth post-purchase experience for our online shoppers.

Responsibilities:

• Handle incoming queries via calls, emails, and chat from website customers.

• Help customers with product details, order status, shipping, and returns.

• Coordinate with the warehouse and shipping team for timely dispatches.

• Manage basic e-commerce tasks, such as tracking orders and raising tickets.

• Record the customer interactions and update order management systems.

• Assist in improving the customer experience and satisfaction.

Preferred candidate profile

• Experience in eCommerce customer support is preferred.

• Good communication skills in English and Hindi.

• Basic knowledge of electronics or technical products is a plus.

• Comfortable with tools like order management systems, email, Excel, and chat support.

• Friendly, calm, and problem-solving attitude.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., CIRCUITLOOP TECHNOLOGIES LLP .
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at CIRCUITLOOP TECHNOLOGIES LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.