Customer Care Executive

Full job description

Job Summary

We are looking for a Customer Care Executive (Voice Process) to support our Internet Service Provider (ISP) operations in Pondicherry. The role involves handling customer calls, resolving service-related queries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound calls related to internet service support.

• Work with customers/employees to identify connection/computer issues and advise on solutions.

• Log and maintain accurate records of customer/employee queries and resolutions.

• Coordinate with technical teams for troubleshooting downtime or service disruptions.

• Professional communication to ensure a positive customer experience.

• Follow escalation protocols when required to resolve complex issues.

Profile Requirements

• Strong verbal and written communication skills (English & regional language preferred).

• Good logical reasoning and analytical skills.

• Ability to handle high-volume customer calls with patience and professionalism.

• Customer-first mindset with problem-solving attitude.

Eligibility

• Any Graduate (Freshers & Experienced candidates can apply).

• Diploma holders and college dropouts are also eligible.

• Pondicherry candidates preferred.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹10000 per month that depends on your interview. It's a Full Time job in Pondicherry.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Cfiber Communication Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at Cfiber Communication Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.