Customer Care Executive

8,000 - 10,000 /month

Cfiber Communication Private Limited

White Town, Pondicherry

0 - 1 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Telecom / ISP

Languages: Tamil

Graduate and above

Females Only

6 days working | Rotational Shift

Job Description

Full job description

Job Summary

We are looking for a Customer Care Executive (Voice Process) to support our Internet Service Provider (ISP) operations in Pondicherry. The role involves handling customer calls, resolving service-related queries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

Handle inbound and outbound calls related to internet service support.
Work with customers/employees to identify connection/computer issues and advise on solutions.
Log and maintain accurate records of customer/employee queries and resolutions.
Coordinate with technical teams for troubleshooting downtime or service disruptions.
Professional communication to ensure a positive customer experience.
Follow escalation protocols when required to resolve complex issues.

Profile Requirements

Strong verbal and written communication skills (English & regional language preferred).
Good logical reasoning and analytical skills.
Ability to handle high-volume customer calls with patience and professionalism.
Customer-first mindset with problem-solving attitude.

Eligibility

Any Graduate (Freshers & Experienced candidates can apply).
Diploma holders and college dropouts are also eligible.
Pondicherry candidates preferred.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Care Executive role.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹8,000-₹10,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in White Town, Pondicherry.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in White Town, Pondicherry.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 0-1 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹8,000-₹10,000 per month. This is a Full Time opportunity and has 2 openings available.