Customer Care Executive

🧩 Core Responsibilities of a Customer Support Executive

📞 Customer Interaction

• Respond to customer inquiries via phone, email, chat, and social media.

• Provide accurate information about products, services, and policies.

• Build rapport and maintain a positive customer experience.

🛠️ Troubleshooting & Issue Resolution

• Diagnose and resolve customer issues efficiently.

• Escalate unresolved problems to relevant internal teams.

• Assist with product setup, usage guidance, and basic technical support.

📋 Documentation & Reporting

• Maintain detailed records of customer interactions in CRM systems.

• Prepare reports on support trends, customer feedback, and resolution metrics.

• Track KPIs such as first-contact resolution and customer satisfaction scores.

💬 Feedback & Continuous Improvement

• Collect and relay customer feedback to improve products and services.

• Collaborate with internal teams to advocate for customer needs.

📚 Training & Development

• Train new support staff on service protocols and product knowledge.

• Stay updated on new features, industry trends, and best practices.

✅ Policy Adherence

• Ensure compliance with company policies and data privacy regulations.

• Uphold service standards and maintain professionalism in all interactions.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Faridabad.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., CAREER JOB SOLUTION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at CAREER JOB SOLUTION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.