Customer Care Executive

Customer Service Representative ( Surat, Female )

Pay: ₹15,000.00 - ₹20,000.00 per month

Job description:

WE ARE HIRING ONLY SURAT BASED AND ONLY FEMALE CANDIDATES

Job Description:

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, representing our brand and ensuring that every interaction is positive and memorable.

Responsibilities:

Customer Communication: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media platforms.

Issue Resolution: Address customer concerns, complaints, and inquiries with empathy and efficiency, striving for first-contact resolution whenever possible.

Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.

Order Management: Process orders, returns, exchanges, and refunds accurately while adhering to company policies and procedures.

Requirements:

Fluent English Speaking Is Must Important

Previous experience in customer service or a related field is a plus.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Ability to multitask, prioritize, and manage time effectively.

Proficiency in using CRM software and other relevant tools.

Willingness to work flexible hours, including evenings and weekends.

Positive attitude, resilience, and a passion for delivering exceptional customer service.

Job Type: Full-time

Schedule: Day shift

Experience: Customer service: 1 year (Required)

Language : English (Required)

Location : Katargam, Surat City, Surat, Gujarat (Required)

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Bullion Knot.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at Bullion Knot
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.