Customer Care Executive

Job Title - Chat Support Executive

We are looking for well-spoken, enthusiastic people, with the drive to address customer issues with sensitivity & empathy, and resolve them in a swift, proficient and friendly manner through a variety of channels such as call, chat and email.

This individual will be instrumental in customer retention, by efficiently and successfully addressing concerns and by communicating in a professional and positive manner. Top candidates need to be detail-oriented, motivated and have excellent people skills.

Position: Chat Support Executive /Customer support Executive

Process: voice/chat

Characteristics:

● People-first mindset (patient, empathetic, warm, respectful)

● Problem-solving mindset

● Flexible

● Detail-oriented (active listener)

Education: Graduate/ Undergraduate

Communication:

● Proficient in English & Hindi

● Good typing skills of a minimum of 30 words/ minute with 95% accuracy

Personality (Evident in spoken & written interaction)

● Spoken-Pleasant demeanor (warm, respectful tone, modulated speed, easy to understand)

● Written- Uses polite words, is not overtly casual, gives relevant responses

Responsibilities:

● Resolving problems/ concerns raised by customers on the App via chat/ phone/e-mail

● Establishing a relationship of trust with the customer, by ensuring qualitative service

(empathy and efficiency, excellent communication)

● Learning the product and services offered thoroughly, so as to provide timely and efficient

resolutions to issues raised

● Troubleshooting problems and seeing them through to resolution

● Escalating unresolved issues to the appropriate internal teams

Rotational Shift

Only Work from office

Job Location : Indore

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.