Customer Care Executive

Job Summary:

We are seeking a highly motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve issues, answer inquiries, and ensure a seamless experience with our products or services. Your goal is to deliver excellent customer service that enhances customer satisfaction and loyalty.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.

• Identify and troubleshoot issues, providing accurate and effective solutions.

• Document customer interactions and maintain detailed records in the CRM system.

• Escalate unresolved issues to appropriate internal teams when necessary.

• Follow up with customers to ensure full resolution and satisfaction.

• Collaborate with other departments (e.g., sales, product, technical support) to improve the customer experience.

• Maintain up-to-date knowledge of company products, services, and policies.

• Meet or exceed customer service KPIs such as response time, resolution rate, and customer satisfaction scores.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹23000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Braintech Education & Placement Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at Braintech Education & Placement Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.