Customer Care Executive

Customer Care Executive – Roles & Responsibilities

1. Handle Customer Queries

• Answer incoming calls, emails, or chats from customers.

• Provide accurate information about products, services, and policies.

2. Resolve Customer Issues

• Understand customer concerns and provide appropriate solutions.

• Escalate unresolved issues to senior team members or supervisors.

3. Maintain Customer Records

• Update customer details, interaction notes, and service requests in the system.

• Ensure data accuracy and confidentiality.

4. Provide Excellent Service

• Maintain a polite, positive, and professional attitude.

• Ensure customer satisfaction by offering timely and helpful responses.

5. Follow Company Processes

• Adhere to scripts, call guidelines, quality standards, and process workflows.

• Comply with company policies and customer service protocols.

6. Work with Team Members

• Coordinate with internal teams to resolve customer concerns quickly.

• Participate in team meetings, training sessions, and performance reviews.

7. Upsell/Promote Services (If Required)

• Inform customers about new offers, promotions, or suitable plans.

• Encourage customers to explore additional services/products.

8. Meet Performance Targets

• Aim to achieve daily/weekly targets such as call handling time, quality scores, and customer satisfaction ratings.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹15000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Boston Business Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 15 Customer Care Executive at Boston Business Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.