Customer Care Executive

20,000 - 25,000 /month

Body Basics Retails Private Limited

NIBM, Pune

1 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2C Sales

Languages: Hindi

Graduate and above

Females Only

5 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Job Description: Customer Care Executive

Location: Pune
Experience: 1–3 years
Type: Full-time

About Aguante

Aguante is a running-focused activewear brand, built by runners for runners. We design high-performance gear for training, long runs, and race day—driven by passion, community, and constant improvement.

Role Summary

We’re looking for a Customer Care Executive who will be the primary point of contact for our customers. This role involves handling customer complaints, managing WhatsApp and email communication, supporting basic WhatsApp & email marketing, gathering customer reviews, and helping improve overall customer satisfaction.

If you enjoy talking to people, solving problems, and creating great customer experiences—this role is for you.

Key Responsibilities

Handle customer queries and complaints via WhatsApp, email, and calls
Resolve issues related to orders, delivery, returns, exchanges, and sizing
Coordinate with internal teams to ensure quick and effective resolutions
Support WhatsApp and email marketing campaigns (launches, offers, updates)
Proactively collect customer feedback and reviews post-purchase
Track recurring issues and share insights to improve customer experience

Skills & Requirements

Graduate or Post-Graduate in any discipline
Experience in a customer care / customer support role will be an added advantage
Strong communication skills in English (Hindi/Marathi is a plus)
Comfortable using WhatsApp Business, email, and basic systems/tools
Empathetic, patient, organized, and solution-oriented
Interest in fitness, running, or activewear is a plus

What We Value

A customer-first mindset
Clear communication and ownership
Positive attitude and willingness to learn
Ability to work in a fast-moving startup environment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in NIBM, Pune.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-3 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in NIBM, Pune.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 1 openings available.