Customer Care Executive

20,000 - 25,000 /month

Body Basics Retails Private Limited

NIBM, Pune

1 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2C Sales

Languages: Hindi

Graduate and above

Females Only

5 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Job Description: Customer Care Executive

Location: Pune
Experience: 1–3 years
Type: Full-time

About Aguante

Aguante is a running-focused activewear brand, built by runners for runners. We design high-performance gear for training, long runs, and race day—driven by passion, community, and constant improvement.

Role Summary

We’re looking for a Customer Care Executive who will be the primary point of contact for our customers. This role involves handling customer complaints, managing WhatsApp and email communication, supporting basic WhatsApp & email marketing, gathering customer reviews, and helping improve overall customer satisfaction.

If you enjoy talking to people, solving problems, and creating great customer experiences—this role is for you.

Key Responsibilities

Handle customer queries and complaints via WhatsApp, email, and calls
Resolve issues related to orders, delivery, returns, exchanges, and sizing
Coordinate with internal teams to ensure quick and effective resolutions
Support WhatsApp and email marketing campaigns (launches, offers, updates)
Proactively collect customer feedback and reviews post-purchase
Track recurring issues and share insights to improve customer experience

Skills & Requirements

Graduate or Post-Graduate in any discipline
Experience in a customer care / customer support role will be an added advantage
Strong communication skills in English (Hindi/Marathi is a plus)
Comfortable using WhatsApp Business, email, and basic systems/tools
Empathetic, patient, organized, and solution-oriented
Interest in fitness, running, or activewear is a plus

What We Value

A customer-first mindset
Clear communication and ownership
Positive attitude and willingness to learn
Ability to work in a fast-moving startup environment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Body Basics Retails Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 1 Customer Care Executive at Body Basics Retails Private Limited
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.