Customer Care Executive

Job Title: Customer Care Executive

Job Overview

As a Call Center Agent & Social Media Handler, you are the frontline voice of our company. You'll deliver exceptional service through clear communication, empathy, and efficient problem-solving, while also leveraging social media platforms to analyze data, improve customer experiences, and build strategy.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email, or social media.

• Listen attentively, understand customer needs, diagnose issues, and offer solutions quickly.

• Remain patient, empathetic, composed, and maintain a positive tone—even under pressure.

• Use call center software, CRM systems, and Social Media platforms effectively.

• Document calls, track customer issues, and follow up to ensure resolution and satisfaction. Gather and utilize data from relevant social media platforms—covering sentiments, trends, agent performance, and ticket analytics—to enhance customer experience and optimize internal processes.

 Qualifications

• Education: High School diploma or equivalent is required; additional certifications or degrees in customer service, communications, or basic knowledge of aviation/airport operations are a plus.

• Experience: Prior experience in customer-facing roles—especially in call centers, travel, airport, or airline operations—is preferred.

• Skills:

  • Excellent verbal and written communication

  • Strong active listening and empathy

  • Solid problem-solving and adaptability

  • Fluent in multitasking and time management

  • Airport and aviation literacy, including knowledge of IATA/ICAO codes, airport terminology, and geography.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.