Customer Care Executive

10,000 - 18,000 /month

Bikefixup

Sector 37 Faridabad, Faridabad

0 - 6 months Experience in Customer Support / TeleCaller

Replies in 24hrs

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Automobile

Languages: Malayalam, Tamil

Graduate and above

All genders

6 days working | Day Shift

Job Description

Position:* Customer Support Executive*Company:* Bikefixup.com*Location:* FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana, 121003*Work Schedule:* 6 days a week (9 AM–6 PM)*About Bikefixup:*Bikefixup is a leading automobile aftermarket service company specializing in repairing, maintaining, and providing quality services for motorcycles and cars. We are committed to delivering seamless customer experiences and top-notch services every step of the way.*Job Summary:*We are seeking a passionate and customer-focused Customer Support Executive to join the Bikefixup team. The ideal candidate will be the first point of contact for customers seeking services related to bike and car repairs, maintenance, and other aftermarket services. You’ll play a pivotal role in ensuring a smooth, satisfactory experience for every customer.🔑 *Key Responsibilities:*•⁠ ⁠Greet and respond promptly to customer inquiries via phone, email, chat, or in person.•⁠ ⁠Assist customers with service appointments, pricing, and information related to repairs and maintenance.•⁠ ⁠Maintain accurate records of customer interactions, service requests, and transactions.•⁠ ⁠Coordinate with internal departments (Technicians, Service Advisors, Parts Team) for timely service delivery.•⁠ ⁠Clearly communicate service status, estimated costs, and expected timelines to customers.•⁠ ⁠Follow up with customers after service to gather feedback and confirm satisfaction.•⁠ ⁠Address customer complaints and escalations effectively, providing prompt resolutions.•⁠ ⁠Maintain thorough knowledge of services, policies, pricing, and ongoing promotions.•⁠ ⁠Identify recurring customer concerns and recommend improvements for enhanced service quality.•⁠ ⁠Maintain service-related documentation and adhere to company policies and industry standards.💼*Requirements:**Education:* High School Diploma or Equivalent (Additional qualifications in Business or Automotive Services are a plus.)*Experience:* 0–3 years of experience in customer service, preferably within the automotive or aftermarket services sector.*Skills:*•⁠ ⁠Strong communication and interpersonal abilities.•⁠ ⁠Ability to understand and explain service details clearly.•⁠ ⁠Proficient in MS Office and CRM or Service Management tools.•⁠ ⁠Strong problem-solving, multi-tasking, and organizational skills.•⁠ ⁠Basic understanding of automotive services and terminology.*Personal Attributes:* Friendly, patient, customer-centric, organized, and team-oriented.*Why Join Bikefixup?*•⁠ ⁠Opportunities for career growth within the automotive aftermarket sector.•⁠ ⁠Friendly and collaborative work environment.•⁠ ⁠Continuous learning and training opportunities related to automotive services and customer experience.*Application Process:*Interested candidates can send their updated resume on whatsapp(9891067563)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹10000 - ₹18000 per month that depends on your interview. It's a Full Time job in Faridabad.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Bikefixup.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 10 Customer Care Executive at Bikefixup
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.