Customer Care Executive

BankSathi is a modern digital platform based in Gurugram, empowering financial advisors to sell financial products online effortlessly. With 50+ online financial products from top brands, we aim to make it easy for customers to compare and buy the best services. Our mission is to be the largest distributor of financial products by 2025, reshaping the Indian Fintech model with 'Digital Bharat'.

Backed by Kunal Shah(Founder, Cred), Varun Alagh (Founder, Mamaearth) and Marquee Investors Kotak Securities, LetsVenture, We Founder Circle etc.

Job Description:

Banksathi, seeking a highly motivated and dynamic Customer Support Executive proficient in Hindi to join our team. The ideal candidate should have at least 6 months of experience in financial products(loans/credit card/insurance) and possess excellent communication skills in Hindi. The primary responsibility will be to promote and sell credit card products to potential customers, meeting sales targets, and delivering exceptional customer service.

Role: Customer Support
Location: Gurugram, HR
Salary: Competitive salary + attractive incentives, based on performance.

Qualifications:

• Hiring for 12th pass or Undergraduate or pursuing graduation

Key Responsibilities:

• Support customers through calls and messages.

• Meet or exceed monthly sales targets and KPIs set by the company.

• Provide accurate information about listed financial products, features, and benefits to customers.

• Assist customers in completing the application process and ensure all necessary documentation is obtained for any product.

• Handle customer inquiries, concerns, and complaints in a professional and timely manner.

• Collaborate with the internal team and other departments to achieve overall company objectives.

• Maintain accurate records of sales activities, customer interactions, and transactions in the CRM system.

• Participate in training programs and workshops to enhance product knowledge and sales skills.

Requirements:

• 6 months of experience in financial products support or sales but not necessary (credit card , personal loan, insurance etc).

• Fluent in Hindi with excellent communication skills, both verbal and written.

• Proven track record of meeting or exceeding targets and KPIs.

• Strong negotiation and persuasion skills with the ability to influence customer decisions.

• Customer-oriented approach with a focus on delivering exceptional service.

• Ability to work independently as well as part of a team in a fast-paced environment. Basic knowledge of banking and financial products is preferred.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20500 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Banksathi Technologies And Insurance Corporate Agency Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at Banksathi Technologies And Insurance Corporate Agency Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.