Position: Customer Support Executive (Voice Process)
Location: Bangalore
Education: Minimum 10+2 or Graduate
Experience: 0-3 Years
Skills Required:
Excellent communication skills
Proficiency in English and Hindi (mandatory)
Roles and Responsibilities:
Handle inbound and outbound customer calls professionally.
Resolve customer queries and provide effective solutions.
Maintain accurate records of customer interactions and transactions.
Escalate complex issues to relevant teams when necessary.
Ensure high levels of customer satisfaction through excellent service.
Meet performance benchmarks and targets set by the company.
Provide feedback and suggestions to improve the customer service process