Customer Care Executive

Job Title: Customer Care Executive

Location: Ayuda Solutions – Indore, 3rd Floor, Platinum Plaza, Behind C21 Mall, Medanta Hospital Road, PU4 Indore
Experience: Fresher to 2 Years
Employment Type: Full-time
Process: Inbound & Outbound – BPO

About the Role

We are looking for energetic and customer-focused individuals to join our Customer Care team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to engage customers with a sales-focused approach.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Understand customer needs and provide accurate information.

• Follow call scripts and processes for lead generation and query handling.

• Convince customers regarding products/services with a clear sales approach.

• Maintain call quality and ensure customer satisfaction.

• Update CRM/records with call outcomes and customer details.

• Achieve daily/weekly targets assigned by the process.

• Coordinate with internal teams when required to resolve customer concerns.

Required Skills & Competencies

• Excellent verbal communication skills.

• Ability to speak and understand English.

• Strong customer handling and persuasion skills.

• Sales mindset with confidence while dealing with customers.

• Ability to manage objections and convert leads.

• Basic computer knowledge and typing skills.

Eligibility

• Fresher candidates or candidates with up to 2 years of BPO/customer service experience can apply.

• Flexible to work in rotational shifts if required.

Why Join Us

• Opportunity to build a strong career in BPO/customer care.

• Supportive work culture with training and growth opportunities.

• Incentives based on performance.

How to Apply

Interested candidates can share their resume at hr.indore@ayudasolutions.com
or contact 7999640792 for further details.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.