Customer Care Executive

We Are Hiring – Escalation Handling Executive (E-Commerce Process)

Are you great at solving problems and handling tough customer cases?
Join our team and help deliver exceptional customer experience!

Role: Escalation Handling Executive
Location: Bhopal (Onsite)
Salary: ₹15,000 per month
Process: Inbound & Outbound – E-Commerce
Experience: Fresher/Experienced both can apply

Interview Location:
2nd Floor, Shriram Plaza, Ayodhya Bypass Road, Bhopal

Note:
Our office is relocating soon to:
Elegant Business Square, 3rd Floor, In Front of People’s University,
Ayodhya Bypass, Bhopal
(Candidates must be willing to relocate.)

Important Note:
Candidate must have good communication skills in English.
Profiles without strong English communication will not be considered.

Key Responsibilities:

• Handle escalated customer calls (orders, refunds, returns, delivery issues)
• Provide quick and accurate resolutions
• Coordinate with internal teams for case closure
• Maintain CRM updates and case notes
• Ensure timely resolution as per TAT
• Identify recurring issues and share insights

Skills Required:

• Excellent English and Hindi communication
• Problem-solving and decision-making ability
• Ability to stay calm under pressure
• Basic computer knowledge
• E-commerce process knowledge is a plus

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Bhopal.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Avyaan Management Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 99 Customer Care Executive at Avyaan Management Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.