Customer Care Executive

We are hiring for IT Company as a customer support executive.

JD Customer Service Representative

IT Company

Position Overview

We are seeking a skilled Customer Service Representative to join our IT company. This role

involves providing exceptional technical support and customer service to our clients,

handling inquiries, and ensuring customer satisfaction with our products and services.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and chat

platforms

• Troubleshoot basic technical issues and escalate complex problems to appropriate

technical teams

• Document all customer interactions, complaints, and resolutions in our ticketing

system

• Follow up with customers to ensure their issues have been resolved satisfactorily

• Maintain and update customer information in our database

• Collaborate with technical teams to improve product documentation and FAQs

• Generate regular reports on customer service metrics and KPIs

• Participate in training sessions to stay current with product updates and features

Required Qualifications

• Bachelor's degree in Business, Communications, or related field (Technical

background preferred)

• 1+ years of customer service experience, preferably in an IT or software environment

• Proficient in using help desk software and CRM systems

• Strong technical aptitude and ability to quickly learn new software applications

• Excellent verbal and written communication skills

• Experience with remote support tools and ticketing systems

• Strong problem-solving abilities and attention to detail

Technical Skills

• Microsoft Office Suite

• Remote desktop applications

• Basic understanding of operating systems (Windows, macOS)

Soft Skills

• Excellent customer service orientation

• Strong interpersonal and communication abilities

• Patient and empathetic approach to problem-solving

• Ability to maintain composure in challenging situations

• Strong time management and organizational skills

• Team player with ability to work independently.

Mob: +91-9892371246 

Email: ruchi@avaniconsulting.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Avani Consulting.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at Avani Consulting
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.