Customer Care Executive

20,000 - 25,000 /month

Ava International Private Limited

Sector 125 Noida, Noida

6 - 24 months Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Industry Type: FMCG

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Customer Care Executive to join our team . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to FMCG. The role offers ₹20,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 6 months - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

What are the eligibility criteria for this Customer Care Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Computer Knowledge, Non-voice/Chat Process for this Customer Care Executive job offered by Ava International Private Limited in Sector 125 Noida, Noida.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 125 Noida, Noida.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-2 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Sector 125 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Non-voice/Chat Process along with 1-2 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.