Customer Care Executive

Customer Care Executive – Vadodara

Location: Vadodara, Gujarat
Position: Customer Care Executive / Customer Support Executive
Employment Type: Full-Time
Experience: Freshers and experienced candidates can apply
Qualification: 12th Pass / Graduate
Salary: As per experience, interview and company norms
Shift: Day/rotational shift depending on process
Joining: Immediate joiners preferred

HR Contact: Rabiya
Call HR: 9463307726

Job Description

We are hiring Customer Care Executives for our Vadodara location. The selected candidate will be responsible for handling customer queries, providing accurate information, resolving complaints and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and/or outbound customer calls.

• Understand customer requirements and provide appropriate solutions.

• Resolve customer complaints and service-related queries professionally.

• Maintain accurate records of customer interactions in the CRM/system.

• Follow up with customers whenever required.

• Escalate unresolved or complex issues to the concerned department.

• Coordinate with internal teams to ensure timely resolution.

• Maintain call quality and customer-service standards.

• Achieve assigned productivity, quality and customer-satisfaction targets.

• Follow company policies, processes and communication guidelines.

• Maintain professional communication and good customer relationships.

Candidate Requirements

• Minimum qualification: 12th Pass; graduates are also welcome.

• Freshers can apply for eligible processes.

• Good verbal communication skills.

• Basic English/Hindi communication is preferred.

• Gujarati knowledge may be an advantage for local customer-service processes.

• Basic computer knowledge and ability to work on CRM/software.

• Good listening, problem-solving and interpersonal skills.

• Positive attitude and willingness to learn.

• Comfortable working in the assigned shift.

Skills Required

• Customer handling

• Communication skills

• Problem solving

• Active listening

• Basic computer knowledge

• Teamwork

• Time management

• Ability to handle customer complaints calmly

What the Company Offers

• Full-time employment

• Training and process knowledge

• Salary as per role and experience

• PF/ESI and other benefits where applicable

• Performance incentives in applicable processes

• Career growth opportunities

How to Apply / Contact HR

HR Contact: Rabiya
Call HR: 9463307726

Candidates can call the HR directly for details regarding salary, interview location, eligibility, shift timing, vacancies and joining process.

Important: Please confirm the exact company name, salary, shift and interview details with HR before attending the interview.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.