Customer Care Executive

Job Title: Customer Support Executive

Location: Noida
Employment Type: Full-time

Job Description:

We are looking for a Customer Support Executive to join our team in Noida. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience through calls, emails, and chats.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally

• Resolve customer complaints, queries, and service requests

• Provide accurate information about products and services

• Maintain and update customer records in CRM systems

• Follow communication scripts and company guidelines

• Escalate complex issues to the concerned department when required

• Ensure customer satisfaction and service quality standards

Eligibility Criteria:

• Minimum qualification: Graduate

• Excellent verbal and written communication skills (English/Hindi)

• Basic computer knowledge and typing skills

• Ability to work in rotational shifts (if applicable)

• Freshers and experienced candidates both can apply

Preferred Skills:

• Strong problem-solving abilities

• Active listening and empathy

• Ability to handle pressure and meet targets

• Prior customer support or BPO experience is a plus

Perks & Benefits:

• Competitive salary package

• Performance-based incentives

• Paid training and career growth opportunities

• Friendly work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.