Customer Care Executive

Job Overview

You'll be part of Amazon's Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more. Our mission is to be Earth’s most customer-centric company, and you’ll play a key role in achieving that goal by being the first point of human contact for customer support.

Requirements

1. You must be 18 years or older.

2. You must have completed 10+2 education (12th grade) — freshers and experienced candidates welcome.

3. You must be authorised to work in India.

4. You must be able to understand, speak, and write English at an advanced level (C1 or above) to support customers in real time.

5. We strongly recommend using a desktop or laptop to complete your application. You'll need a reliable internet connection, a working camera, and clear audio throughout the process.

Duties & Responsibilities

Some of your duties include:

1. Answer customer requests through phone, chat, and email

2. Navigate and review solutions in real-time using a variety of tools

3. Assist with identity verification and account security concerns as needed

4. Help identify and prevent potential fraud or security issues that may impact customer experience

5. Problem-solve for customers without reading from a script

6. Provide exceptional support and troubleshoot account and shopping issues

You will also need to be able to:

1. Communicate effectively with strong verbal and written skills

2. Work comfortably with computers and navigate multiple systems

3. Work varying shifts from Monday to Sunday

4. Work in rotating shifts (late night and overnight shifts primarily, early morning, afternoon, weekend, and overtime as required)

5. Be punctual and present for your entire work shifts

6. Be fully committed to your customer service role whilst working at Amazon

What it’s like as an Amazon Customer Service Associate

1. Surroundings. You'll be working in an office environment, assisting customers through phone, chat, and email.

2. Activity. You'll be at your desk for the majority of your shift, assisting customers through phone, chat, and email.

3. Temperature. Our office locations provide comfortable, climate-controlled work environments.

4. Dress code. Business casual attire is appropriate for our office environment.

Why You'll Love Amazon

One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

1. Permanent role with long-term career growth opportunities

2. Medical insurance

3. Office perks to suit your needs including 24/7 food and beverage options, games room, and interfaith prayer, lactation and quiet rooms when you need privacy

4. Site transportation allowance

5. Meal allowance of ₹1,100 Rs/Month

6. Night shift premium pay

7. Lifestyle benefits and retail discounts through our Amazon Extras program

8. Self-directed and instructor-led training to get you up to speed

9. Ongoing learning opportunities to develop your skills

10. Employee support programs and resource groups

A full list of benefits and criteria for each to be offered a successful applicant can be found on our benefits page.

How To Get Started

You can begin by applying above. If you need help with your application, you can start with our step-by-step guide.

If you have questions regarding the hiring process, please visit our support landing page.

If you have a disability and need an accommodation during the application and hiring process, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us at india-acat@amazon.com for assistance.

Equal Employment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

I hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon's authorised personnel or third parties authorised by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon's internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon's authorised personnel or third parties authorised by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon's authorised personnel, or third parties authorised by Amazon for Amazon's internal records purpose and validation of your identity.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://jobs.amazon.in/people-with-disabilities for more information.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.