Customer Care Executive

21,666 - 33,333 /month

Alldigi Tech

Velachery, Chennai

1 - 5 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Meal, PF

Job Description

Customer Support Executive – International (Voice Process)

Company: Alldigi Tech

Location: Velachery, Chennai

Open Positions: 50

Mode of Work: Work from Office

Interview Type: Face-to-Face (F2F)

Compensation: ₹2.6 LPA – ₹4.0 LPA (based on experience)

About the Company

Alldigi Tech is a leading name in global customer engagement solutions, supporting clients in the US banking sector with professional voice-based customer service. We pride ourselves on delivering superior customer experience, operational efficiency, and growth-driven support systems for international clients.

Position Overview

We are hiring dynamic and articulate Customer Support Executives for our International Voice Process. The candidate will handle inbound and outbound customer calls for a US Banking Process, ensuring issue resolution, satisfaction, and compliance with service standards.

Key Responsibilities

Handle inbound and outbound international customer calls efficiently and professionally.
Listen actively to customer queries and provide relevant solutions or information.
Ensure high-quality interactions and maintain service standards at all times.
Log all customer interactions accurately in the CRM system.
Follow up on unresolved issues and ensure timely closures.
Collaborate with internal teams for escalations or complex issue handling.
Adhere to call scripts, call quality, and compliance guidelines.
Achieve daily and monthly performance targets including call quality, CSAT, and productivity.

Preferred Candidate Profile

Education: Any graduate (mandatory).
Experience: Minimum 1 year in International Voice Process (preferably in US or UK shifts).
Skills Required:
Excellent English communication skills (neutral accent preferred).
Strong listening and problem-solving abilities.
Confidence to handle customer objections and escalations.
Good interpersonal and multitasking skills.
Comfortable working in night shifts.
Work Schedule: Rotational Night Shifts (Any 9-hour shift).
Working Days: 5 days per week (2 rotational week-offs).
Mode of Operation: Work from Office – Velachery, Chennai.
Benefits:
Two-way cab facility (within 17 km radius).
Meals provided as per shift.
Health and wellness benefits as per company policy.

Salary & Perks

Salary Range: ₹2.6 LPA – ₹4.0 LPA (based on experience).
Attractive performance incentives and career growth opportunities.
Training and certification in international communication standards.

Interview Details

Interview Mode: Face-to-Face (F2F)
Location: Alldigi Tech Office, Velachery, Chennai

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Care Executive job

What are the eligibility criteria for this Customer Care Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience and skills like Domestic Calling for this Customer Care Executive job offered by Alldigi Tech in Velachery, Chennai.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹21,500-₹33,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Velachery, Chennai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Velachery, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 1-5 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹21,500-₹33,000 per month. This is a Full Time opportunity and has 50 openings available.