Customer Care Executive

15,000 - 25,000 /month

Airdoot India Private Limited

Sector 8 Dwarka, Delhi

1 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: PF

Internet Connection, Laptop/Desktop

Job Description

Job Summary:

The Customer Relations Exceutive (CRE) will be responsible for managing client interactions, ensuring high levels of customer satisfaction, and maintaining long-term relationships with clients. The role involves handling service requests, resolving complaints, coordinating with technical teams, and ensuring smooth communication between customers and internal departments.

Key Responsibilities:

Act as the primary point of contact for customers for service-related queries and support.
Handle incoming calls, emails, and service requests in a professional and timely manner.
Coordinate with technicians and operations teams for scheduling installations, servicing, and breakdown visits.
Maintain strong follow-up with customers to ensure timely issue resolution.
Record and update customer data, service history, and complaints in the system.
Ensure adherence to service timelines and SLAs (Service Level Agreements).
Address customer complaints effectively and escalate critical issues when required.
Build and maintain long-term relationships with clients to enhance retention.
Provide regular feedback to management regarding customer concerns and service improvements.
Support billing, quotation follow-ups, and AMC/CAMC coordination where required.

Key Skills & Requirements:

Strong communication and interpersonal skills.
Customer-centric approach with problem-solving ability.
Basic understanding of service operations (HVAC industry preferred).
Good coordination and multitasking skills.
Proficiency in MS Office (Excel, Word, Email communication).
Ability to handle pressure and manage multiple clients simultaneously.

Educational Qualification:

Graduate in any discipline (preferred: Business Administration / Customer Service related fields).

Experience:

1–3 years of experience in customer service / client handling / service coordination.
Experience in HVAC or technical service industry will be an added advantage.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-7 years of experience.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 8 Dwarka, Delhi.
How many vacancies are there for this Customer Care Executive job?
Ans : There is 1 vacancy for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-7 years of experience are eligible to apply for this Customer Care Executive role. Only female candidates are eligible.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Sector 8 Dwarka, Delhi.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-7 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 1 openings.