Customer Care Executive

Position: Customer Support Executive
Location: Chennai

Job Summary:

The Customer Support Executive is responsible for managing client interactions, addressing inquiries, scheduling appointments, and ensuring a smooth and positive customer experience at the wellness clinic.

Key Responsibilities:

• Greet and assist clients with warmth and professionalism.

• Handle inbound calls, WhatsApp messages, and emails for appointment scheduling and follow-ups.

• Maintain accurate client records and update the CRM system.

• Coordinate with the sales and therapist teams to ensure timely service delivery.

• Manage client feedback, concerns, and complaints effectively and escalate when required.

• Support clinic promotions and membership renewal campaigns.

• Follow up with prospective clients to convert leads into appointments.

• Ensure the reception area and client waiting zones are neat, organized, and welcoming.

Required Qualifications:

• Bachelor’s degree or diploma (preferred in Hospitality, Administration, or similar field).

• 1–3 years of experience in customer service, preferably in wellness, healthcare, or hospitality sectors.

• Excellent communication (English & local language), interpersonal, and problem-solving skills.

• Proficiency in MS Office and CRM software.

• Pleasant personality with a client-centric approach.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Advance Beauty Clinic Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 3 Customer Care Executive at Advance Beauty Clinic Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.