Customer Care Executive

We are looking for a Customer Support Executive - Work From Office (International & Domestic BPO Process) to join our team. This role involves handling inbound and outbound calls, providing exceptional customer support, and addressing customer queries and concerns efficiently. The role offers a competitive in-hand salary and a dynamic work environment with opportunities for growth and career advancement.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Provide support for both International and Domestic BPO processes

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

• Ensure high standards of communication and service quality

Job Requirements:

The minimum qualification for this role is Graduation (preferred) with experience in the Customer Support/BPO domain (International or Domestic Process). Freshers with excellent communication skills are also welcome to apply.

• Strong communication skills are mandatory

• Freshers must know Hindi along with any one regional language: Kannada, Tamil, Telugu, or Malayalam

• Candidates must be comfortable working complete night shifts

• Ability to handle customer interactions confidently and professionally

• Open to rotational schedules as per business requirements

Candidates must be open to working a 6-day week during night shifts.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.