Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit _Chennai - Manage customer assistance operations specifically for credit card hardship cases. - Oversee and coordinate support activities to help customers facing financial difficulties. - Act as a liaison between customers and the credit card hardship assistance unit to ensure effective resolution. - Handle escalations and provide managerial oversight to improve customer satisfaction. - Ensure compliance with company policies and regulatory requirements related to credit card hardship assistance. - Collaborate with internal teams to streamline assistance processes and enhance service delivery. - Monitor team performance and provide guidance to improve efficiency and customer experience. - Maintain detailed records and reports related to customer assistance activities. - Support continuous improvement initiatives within the hardship assistance unit. - Facilitate communication and training for team members on hardship assistance protocols.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Customer Assistance Manager - Credit Card Hardship Assistance job
What qualifications and experience are required for this Customer Assistance Manager - Credit Card Hardship Assistance position?
Ans : Candidates should have All Education levels with 1-7 years of experience.
What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Assistance Manager - Credit Card Hardship Assistance job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mahindra City, Chennai.
How many vacancies are there for this Customer Assistance Manager - Credit Card Hardship Assistance job?
Ans : There is 1 vacancy for this Customer Assistance Manager - Credit Card Hardship Assistance role.
Is this job open for all genders?
Ans : Yes, this Customer Assistance Manager - Credit Card Hardship Assistance job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Assistance Manager - Credit Card Hardship Assistance position is Mahindra City, Chennai.
What makes this Customer Assistance Manager - Credit Card Hardship Assistance job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Kotak Mahindra Bank Limited
Mahindra City, Chennai
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
