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CSA Customer Support Associate

salary 20,000 - 25,000 /month
company-logo
job companyEve Healthcare
job location Sector 65 Gurgaon, Gurgaon
job experience0 - 6+ years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Healthcare
sales
Languages: Hindi
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Flexible Shift
star
Job Benefits: Meal
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Job Description

We are looking for a CSA Customer Support Associate to join our team . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Healthcare. The role offers ₹20,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this CSA Customer Support Associate job

  1. What skills and experience do you need for this CSA Customer Support Associate job?
    Ans : To apply for this CSA Customer Support Associate job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this CSA Customer Support Associate job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This CSA Customer Support Associate job follows a Flexible shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 65 Gurgaon, Gurgaon.
  5. How many vacancies are there for this CSA Customer Support Associate job?
    Ans : There are 5 vacancies for this CSA Customer Support Associate role.
  6. Is this job open for all genders?
    Ans : Yes, this CSA Customer Support Associate job is open for both male and female candidates.
  7. What are the key responsibilities of this CSA Customer Support Associate job?
    Ans : As a CSA Customer Support Associate, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this CSA Customer Support Associate position is Sector 65 Gurgaon, Gurgaon.
  9. Who is the right fit for this CSA Customer Support Associate job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-7 years of experience is the right fit for this CSA Customer Support Associate job.
  10. What makes this CSA Customer Support Associate job a good opportunity?
    Ans : This CSA Customer Support Associate job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Meal

Skills Required

Computer Knowledge, Domestic Calling, Non-voice/Chat Process, Query Resolution

Shift

Flexible

Contract Job

No

Salary

₹ 20000 - ₹ 25000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Harsh Chouhan

Interview Address

Sec 65, Emrald Plaza, Sector 65, Gurgaon
Posted 4 hours ago

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Job Hai > Jobs in Gurgaon > Customer Support / TeleCaller Jobs in Gurgaon > CSA Customer Support Associate