CRM Technical Consultant (Junior)

Job Description – CRM / Customer Relationship Manager

Position: CRM / Customer Relationship Manager

Location: Delhi – NSP
Industry: Textile / Fabrics
Experience: 0-1 Years
Department: Customer Relationship Management

About the Role

We are looking for a confident, sharp and customer-focused CRM Manager who can build strong relationships with clients, maintain regular follow-ups, and reconnect with our old and inactive customers to generate new business opportunities.

The ideal candidate should have a sharp memory, clear communication skills, strong follow-up ability, and the confidence to coordinate effectively with clients, purchase teams, sales teams and warehouse employees.

Key Responsibilities

• Maintain regular and strong follow-ups with existing and potential customers.

• Reconnect with old/inactive customers and bring them back into business.

• Develop and maintain strong relationships with clients and purchase teams.

• Understand customer requirements and ensure timely communication with the concerned team.

• Coordinate with sales, purchase and warehouse teams for smooth order execution.

• Follow up on enquiries, orders, pending payments, dispatches and customer requirements.

• Maintain accurate records of customer conversations, requirements and follow-ups.

• Remember important customer preferences, requirements and previous discussions.

• Identify opportunities for repeat orders and additional business.

• Handle customer queries professionally and ensure quick resolution.

• Build long-term customer relationships and improve customer retention.

• Regularly update management regarding customer feedback, pending follow-ups and business opportunities.

Required Skills

• Excellent communication and conversation skills

• Strong follow-up and convincing ability

• Sharp memory and good attention to detail

• Strong relationship-building skills

• Confident in speaking with clients and purchase teams

• Good coordination with warehouse employees and internal teams

• Ability to handle multiple customers and follow-ups simultaneously

• Positive, energetic and target-oriented approach

• Good knowledge of CRM / Excel / customer databases

• Ability to identify and convert old customer relationships into new business

What We Are Looking For

We need someone who is not just a phone caller, but a relationship builder who can understand customers, remember their requirements, follow up consistently and bring back old customers to the company.

Key qualities:
Strong Follow-Up | Sharp Memory | Clear Communication | Customer Relationship Building | Coordination | Customer Re-activation | Business Development

Salary & Growth

Salary: As per experience and capability
Growth: Performance-based growth and rewards

Interested candidates can share their CV / contact HR for further details.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.