CRM Manager

Position: CRM Manager

Experience: 1 to 3 Years
Education: Graduate
Location: Chandigarh
Employment Type: Full-time

Job Summary

We are looking for a proactive and detail-oriented CRM Manager to manage customer relationship activities and improve customer engagement and retention. The role focuses on maintaining CRM systems, analyzing customer data, and supporting sales and marketing initiatives.

Key Responsibilities

• Manage and maintain the CRM system and customer database

• Ensure accuracy and integrity of customer data

• Plan and execute CRM campaigns in coordination with sales and marketing teams

• Analyze customer behavior and generate insights to improve retention

• Track CRM performance and prepare regular reports

• Support customer communication through email, SMS, and other channels

• Ensure compliance with data privacy and company policies

Requirements

• 1 to 3 years of experience in CRM or customer relationship management

• Graduate qualification

• Experience with CRM tools such as Salesforce, Zoho, HubSpot, or similar

• Strong analytical, communication, and coordination skills

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.