Key Responsibilities:
Customer Contact: Perform inbound and outbound calls to engage with customers.
Overdue Collections: Explain loan details and counsel customers to assist them in repaying overdue amounts.
Credit Advisory: Understand credit concerns leading to loan/credit card rejections and advise customers on Service Plan options to improve their credit scores and restore loan eligibility.
Target Achievement: Consistently meet or exceed calling and collection targets in line with company standards.
Candidate Qualifications & Requirements:
Education: Any graduate degree.
Experience: 0 to 5 years in collections (Freshers are welcomed and preferred). Candidates with prior experience should have a track record of meeting monthly targets.
Languages: Fluent in Hindi; multilingual candidates are strongly preferred.