Counsellor

10,000 - 17,000 /month*

Wow Work India

Kukatpally, Hyderabad

₹5,000 incentives included

Freshers in Customer Support / TeleCaller

Replies in 24hrs

5 Openings

Incentives included

Full Time

Job Highlights

Languages: Tamil, Telugu

12th Pass and above

Females Only

6 days working | Day Shift

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Counsellor to join our team at Wow Work India. The role offers ₹10,000 - ₹17,000 and involves managing customer calls, delivering outstanding customer service related to Telecom / ISP. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Counsellor job

Can freshers or experienced candidates apply for this Counsellor role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Counsellor role.
What salary is offered for this Counsellor job?
Ans : The salary for this Counsellor job ranges between ₹10,000-₹17,000 per month.
What shift and timings does this job follow?
Ans : This Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kukatpally, Hyderabad.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Counsellor role. No prior experience is required.
Where is this job located?
Ans : This Counsellor job is located in Kukatpally, Hyderabad.
Why should you apply for this Counsellor job?
Ans : This Counsellor job offers a salary between ₹10,000-₹17,000 per month. This is a Full Time opportunity and has 5 openings available.