Counsellor

19,000 - 20,000 /month

Work Placement Services

Malakpet, Hyderabad

1 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

Industry Type: Education

Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Counsellor to join our team at Work Placement Services. The role offers ₹ 19,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to Overseas Education Consultancy. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Counsellor job

Who is eligible to apply for this Counsellor job at Work Placement Services?
Ans : Candidates should have a Graduate and above qualification for this Counsellor job offered by Work Placement Services.
How much can you earn in this position?
Ans : You can earn between ₹19,000-₹20,000 per month in this Counsellor position.
What shift and timings does this job follow?
Ans : This Counsellor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malakpet, Hyderabad.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-2 years of experience can apply for this Counsellor job. Only female candidates can apply.
Where is this job located?
Ans : This Counsellor job is located in Malakpet, Hyderabad.
Why should you apply for this Counsellor job?
Ans : This Counsellor job offers a salary between ₹19,000-₹20,000 per month. This is a Full Time opportunity and has 1 openings available.