Counsellor

10,000 - 15,000 /month

Smar K Phwa Production

Hazrat ganj, Lucknow

6 - 48 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Education

All Education levels

Females Only

6 days working | Day Shift

Job Description

We are looking for a Counsellor to join our team at Smar K Phwa Production. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹10,000 - ₹15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 6 months - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Counsellor job

What are the eligibility criteria for this Counsellor job?
Ans : Candidates should have All Education levels with 1-4 years of experience for this Counsellor job offered by Smar K Phwa Production in Hazrat ganj, Lucknow.
What salary is offered for this Counsellor job?
Ans : The salary for this Counsellor job ranges between ₹10,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hazrat ganj, Lucknow.
How many vacancies are there for this Counsellor job?
Ans : There are 2 vacancies for this Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 1-4 years of experience are eligible to apply for this Counsellor role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Counsellor position is Hazrat ganj, Lucknow.
What makes this Counsellor job a good opportunity?
Ans : This Counsellor job is a good opportunity as it offers a salary between ₹10,000-₹15,000 per month. This is a Full Time job and has 2 openings.