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Customer Support Counsellor

salary 20,000 - 25,000 /month
company-logo
job companySamradhya Bhumi Entertainment Private Limited
job location Madiyaon, Lucknow
job experience1 - 2 years Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

qualification
Graduate and above
gender
Females Only
jobShift
6 days working | Day Shift

Job Description

We are looking for a Counsellor to join our team at Samradhya Bhumi Entertainment Private Limited. The role offers ₹ 20,000 - ₹ 25,000 and involves managing customer calls, delivering outstanding customer service related to communication skills. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Counsellor job

  1. What skills and experience do you need for this Customer Support Counsellor job?
    Ans : To apply for this Customer Support Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
  2. What salary is offered for this Customer Support Counsellor job?
    Ans : The salary for this Customer Support Counsellor job ranges between ₹20,000-₹25,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Counsellor job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Madiyaon, Lucknow.
  5. How many openings are available for this position?
    Ans : There is 1 opening available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a Graduate and above qualification with 1-2 years of experience can apply for this Customer Support Counsellor job. Only female candidates can apply.
  7. What does the role of Customer Support Counsellor involve?
    Ans : As a Customer Support Counsellor, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Counsellor job is located in Madiyaon, Lucknow.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience is ideal for this Customer Support Counsellor job.
  10. Why should you apply for this Customer Support Counsellor job?
    Ans : This Customer Support Counsellor job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 1 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process, fluent English

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 25000

Contact Person

Nidhi

Interview Address

Sector B Aliganj, Sector B Aliganj, Lucknow
Posted a day ago
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