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Customer Support Counsellor

salary 15,000 - 20,000 /month
company-logo
job companySamradhya Bhumi Entertainment Private Limited
job location Madiyaon, Lucknow
job experience6 - 12 months Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

qualification
Graduate and above
gender
Females Only
jobShift
6 days working | Day Shift

Job Description

We are looking for a Counsellor to join our team at Samradhya Bhumi Entertainment Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to skill course academy. The role offers an attractive in-hand salary of ₹ 15,000 - ₹ 20,000 and opportunities for growth.

Key Responsibilities:

  • Handle customer calls professionally and efficiently.
  • Address customer queries, resolve concerns and manage complaints.
  • Keep records of customer interactions and follow up when required.
  • Provide customers with accurate information to help resolve their issues.
  • Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Counsellor job

  1. What skills and experience do you need for this Customer Support Counsellor job?
    Ans : To apply for this Customer Support Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Support Counsellor position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Counsellor job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Madiyaon, Lucknow.
  5. How many vacancies are there for this Customer Support Counsellor job?
    Ans : There are 5 vacancies for this Customer Support Counsellor role.
  6. Which candidates are eligible to apply?
    Ans : Candidates with a Graduate and above qualification and 1-1 years of experience are eligible to apply for this Customer Support Counsellor role. Only female candidates are eligible.
  7. What work will you do in this role?
    Ans : As a Customer Support Counsellor, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Counsellor position is Madiyaon, Lucknow.
  9. Who is the right fit for this Customer Support Counsellor job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-1 years of experience is the right fit for this Customer Support Counsellor job.
  10. What makes this Customer Support Counsellor job a good opportunity?
    Ans : This Customer Support Counsellor job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process, communication, Fluent or basic English

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 20000

Contact Person

Vidya Pant

Interview Address

Samradhya Bhumi Group , Madiyaon, Sitapur Road, Lucknow, Madiyaon, Lucknow
Posted 2 days ago
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