Counsellor

15,000 - 25,000 /month

Prologic Bytes Solutions Private Limited

Madhapur, Hyderabad

3 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Education

Languages: Hindi, Telugu

Graduate and above

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card

Job Description

We are looking for a Counsellor to join our team to handle customer calls, provide exceptional customer support and resolve queries related to Education. The role offers an attractive in-hand salary of ₹15000 - ₹25000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 3 - 5 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Counsellor job

What skills and experience do you need for this Counsellor job?
Ans : To apply for this Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 3-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Counsellor job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Madhapur, Hyderabad.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 3-5 years of experience can apply for this Counsellor job. Only female candidates can apply.
What are the key responsibilities of this Counsellor job?
Ans : As a Counsellor, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Counsellor job is located in Madhapur, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 3-5 years of experience is ideal for this Counsellor job.
Why should you apply for this Counsellor job?
Ans : This Counsellor job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 1 openings available.